Sales Onboarding & Training Specialist

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Work Environment: Hybrid, On-Site Mon-Thurs (WFH on Fridays).
Office Location: 2801 North Central Expressway, Dallas Texas

What Your Days Will be Like:

The Sales Onboarding and Training Specialist is responsible for the onboarding and training of new sales classes. You’ll be among the first people they meet at Care.com, and you’ll help to set the stage for their future in sales!

What You'll Be Working On:

Onboarding new classes of 5-15 Marketing Solution Specialists for the first month of their sales careers.
Develop and consistently maintain a training deck that takes them through the Care.com business, products, and sales process, as well as how-to documents and our resources drive
Set the standard! You’ll be the one setting clear expectations and holding reps accountable to them from the beginning of their careers
Mentor, develop, and train your class as a whole, with individual coaching as necessary, in effective B2B selling techniques.
Creatively motivate your team to hit their numbers daily/weekly.
Supervise daily/weekly activity #’s, pipelines, and sales goals.
Oversee both an in-person training environment and a virtual “sales floor” via video, actively monitoring calls to ensure effective implementation
Ongoing training opportunities
Coordinate with HR, Tech, and other departments for cross-functional training, troubleshooting, and resources.
This is a player-coach role. You will be expected to assist with sales calls, onboarding, and customer service calls as necessary to acquire and maintain customers.

What You’ll Need to Succeed:

2+ years of inside sales training experience, or a proven track record of success as a Care.com Marketing Solutions Specialist with a minimum of 4 months in the role.
Ability to develop, innovate, and execute training decks and learning programs.
Experience with Salesforce or similar CRM systems.
Ability to build a strong team dynamic, accountability, and a culture of success.
Proven ability to make sales and train on selling products.
Ability to communicate priorities and ideas to employees at all levels of the organization, including the senior management team, with polished, level-headed presentation skills
A passion for coaching and mentoring people to be their best.
Excellent organizational, problem-solving, and time management skills.
Engaging, fun, and energizing personality.
A hands on work ethic

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Salary Range: $60,000 to $75,000.
OTE - $100,000 - $125,000 (uncapped commissions)

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).